The time you got with the guests
The stage setup and the big screen above.
The promotional talks and signings that were done
Queue Management System- All I seemed to spend the day doing was stand in a queue somewhere, this system expo have of handing out talk tickets , is quite frankly the worst I've seen, I mean, you have to queue to get a talk ticket , to me that defeats the whole point of talk tickets. You may as well just queue straight for the talk.
Communication amongst crew - The fiasco that went on regarding needing your raffle ticket as well as a hand stamp to get your free autos, Expo needs to work on their communication, both amongst crew and from organiser to attendee.
10x8 photos - It's bad when even Michael Hogan, starts getting exasperated about how his single photo kept running out and yet kept getting more cast shots printed that were'nt being selected.
I've always known Expo can get good guests, but let themselves way down, by refusing to listen to polite comments about what people consider expo should improve upon. Regarding making a complaint, I thought about asking to speak to the head organiser on the saturday morning regarding the queueing for the talk tickets, as when I questioned the procedure with someone on your info desk I was informed
"If I want the queue going around the room, I'll have the queue going round the room "
From a customer service point of view , I would'nt think this is very good.
On a side note , did anyone else hear someone yelling about sexual matters at the top of their voice, I'm sure at one point I heard commentsand something to do with a paddle. Expo is attended by a wide age range, and to be shouting about this when there were children around was out of order.
As for those signs, I've read about Free Hugs on these forums, but surely
is going just a bit too far ? what sort of image does this give Expo ?
I tried to phone the number listed on the website between 11 and 4pm today but got a pre-recorded message "this number is temporarily out of order " which is why I'm posting on the forums.
I realise some of this is a little negative, but as I said you do get good guests and from an attendee's point of view, I got to spend a little time chatting to the guests as well which is something which I can only thank you for .
I look forward to constructive comments/replies please